WHY SKYBRIDGE?

For over 30 years Skybridge Americas has delivered elegant contact center, fulfillment and multi-channel solutions. We are distinguished by the portfolio of brands that have entrusted their identity to us, and the longevity of our relationships. In an age of digital communication, we enhance investments in a brand by providing the human link to ensure a consistent, positive experience.

WHAT MAKES US DIFFERENT?

Currently, Skybridge Americas supports over 350 leading brands, across an extensive variety of market segments.

TMC ranks Skybridge Americas the 10th largest Domestic Inbound and the 7th largest International Inbound contact center.

Unlike our competition, clients come to us for elegant solutions designed to delight their customers from the moment they reach out to when a product or service is placed in their hands.

Combining contact center, fulfillment, and multi-channel services, we offer each client a comprehensive solution under one roof. We embrace disruptive technologies, such as SkyAssist, which is delivering perfect pitch calls with increased adherence to compliance and 100% capture of screen and voice data with nearly instant data transfer to CRM or client database.

With major facilities in Winnipeg and Minneapolis, we understand the cultural nuances on both sides of the border.

KNOWLEDGE CENTER

OUR AWARDS

Customer Magazine’s Top 50 Teleservices Agencies

June 2016

In recognition of outstanding achievement in becoming a Distinguished Member of Customer magazine’s Top 50 Teleservices Agencies Rankings for 2016, this achievement award, which represents the industry’s highest honor, was issued to Skybridge Americas, Inc.

MCCA

11.10.2016
  • Community (2001, 2012, 2013)
  • Environment (2003, 2014)
  • Training & Performance Management (2002)
  • Technology (2004, 2006, 2012, 2016)

Michelin

7.9.2012
  • Outsourced Contact Center of the Year – customer relationship metrics
  • Most improved first call resolution score
  • Highest customer satisfaction amongst all participating centers
  • Highest Agent Delight scores

Chicago Sun Times

6.23.2012

Supplier of the Year

REES

2.19.2009

Reaching E-Quality Employment Services & Star Employer Award