Food & Beverage Case Study: National Loyalty Program

CHALLENGES A Global 500 soft drink distributor required warehousing, fulfillment and customer support integration for their rewards program. Annual rewards orders numbering in the millions required a knowledgeable and efficient outsourced fulfillment and contact...

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Direct Marketing Customer Service and Fulfilllment

The Challenges: A direct marketing organization offering a wide variety of affordable consumer products required multiple customer touchpoints and an ever changing business model. This client came to Skybridge Americas looking to start a new business in the United...

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Wine and Spirit Call Center Services

Overview: Help launch new business model from incumbent vendor, with a focus of delivering a call center of virtual Wine experts that can handle inbound and outbound sales, with a strong focus on managing the order from initial call to delivery / providing a seamless...

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Tire Manufacturer Inbound Customer Service: A Case Study

The Challenges: Provide world-class customer support for inbound calls, email inquiries and live chat across all of North America, while offering exceptional value and customer satisfaction. This industry leading, Global 500® tire manufacturer required support across...

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Newspaper Inbound Customer Service: A Case Study

The Challenges: Provide inbound customer service, offer digital subscription, and manage billing and delivery functions. A major regional newspaper group required inbound customer service to meet demands of its readership — including live chat, email and...

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Digital Newspaper Customer Service: A Case Study

Faced with declining ad revenues from traditional print circulation, the nation’s 15th largest daily newspaper successfully launches paid digital access. The Challenge Paid subscriptions to digital newspaper content is an emerging alternative for reinvigorating the...

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Case Study: Bank Cardholder Support

The Challenges: Provide support for debit and credit cardholders; hire and train staff; and integrate with existing client technology. Brightwell Payments (BWP), an industry-leading prepaid card services provider, required tier I support for cardholders that focused...

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Case Study: Continuity

The Challenges: Create a transparent extension of parent company and provide a full-service fulfillment operation. A growing multi-level nutraceutical leader required three primary solutions to support their current programs. Customer Service: • Build a customer...

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Case Study: Managing Over Three Million Contacts

The Challenges: Manage inquiries from three direct marketing segments, provide inbound customer support, and provide support for special projects and mail services. This major direct marketing company had a variety of requirements. The largest includes inquiries from...

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Case Study: Publishing

The Challenges: A publishing company seeks to reduce cost by partnering with a company that: Specializes in customer service. Possesses the ability to maintain and deliver complex processes to their customers. Acts as a seamless extension of their brand/company. The...

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